Utility Turns to California Rural Water to Inform New Board and Manager


GREENVILLE, Calf. –  When the Indian Valley Community Services District found itself with a brand new five-member board and a new general manager, the small water and wastewater utility turned to the California Rural Water Association for assistance.

“None of the new board members had previously served on a water utility board,” explained Angela Wendele, a CRWA Circuit Rider. “They were looking for guidance to make their governance more effective and meaningful.”

She described the Sustainable Utility Management Workshop for Small and Rural Systems in detail to Chris Gallagher, the new Indian Valley general manager. Sustainable Utility Management supports rural water and wastewater systems in their mission to become more successful and resilient service providers. The program is built around ten key management areas that can help utility managers address many ongoing challenges.

After hearing the details of the program, the board scheduled a special workshop on Sustainable Utility Management.

“It was evident that this group of people were in attendance to learn as much as they could to better serve their community,” Wendele said.

After the workshop, the board requested additional material and arranged for a follow-up four weeks later.

“The material was well received,” Wendele said. “The board members all said the training and material provided were important to the community.”

Rural Water will continue to offer support and training to Indian Valley as needed to continue their progress.

A webinar covering Sustainable Utility Management is available inside the WaterPro Community.